Author Topic: What to Do if Graphics Card Is Detected as Abnormal?  (Read 618 times)

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What to Do if Graphics Card Is Detected as Abnormal?
« on: April 10, 2020, 09:21:17 AM »
Nowadays, affected by the outbreak of the coronavirus disease (COVID-19), most of us are required to stay at home. We can only choose to work remotely from home or participate in distance learning.

If you encounter the black screen when having a video conference on your laptop, and the sound is normal, it's most likely that something goes wrong with your discrete graphics.
But the premise is that your graphics drivers are normal. It means that you can see both graphics cards in Device Manager.



You can run the DirectX Diagnostic Tool and get to the Display tab to see whether the device name shows your integrated graphics or discrete graphics. If only the integrated graphics card is displayed, that means we are thinking the right thing.



In this case, disabling the discrete graphics in Device Manager can help you get rid of the black screen issue.

Please note that this method only applies to laptops. :D

If you have the same problem and can't solve it by yourself, feel free to reply with your screenshot of Driver Talent, DirectX Diagnostic Tool and Device Manager(with Display adapters expanded). We'll try our best to help you.  ;)
« Last Edit: April 14, 2020, 03:48:38 AM by Forum Administrator »